Privacy Policy

The Call.com Telecom Privacy Policy was last updated and posted on March 22, 2024. It governs the privacy terms of our website, located at https://esim.call.com, sub-domains, and any associated web-based and mobile applications (collectively, "Website"). Any capitalised terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Service.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. We use your Personal Information only for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at Terms of Service.

By using our website, you are agreeing to the terms of this Privacy Policy and, as applicable, our Terms of Service.

Third-Party Information

Third-Party Service Providers 

We partner with European GDPR, UK GDRP, and EU-US Privacy Shield compliant third-party service providers to help us deliver, understand, support, and market our service. For example, we work with companies to process payments, distribute our apps, provide our infrastructure, help us understand how our service is used, and communicate with you. We provide these third-party services only with the information absolutely necessary to deliver the part of the service they provide for us.

Third-Parties

All personal information collected by us is kept in the strictest confidence. We will not share any personal information to any third party that is not directly providing part of our service, unless required to do so by law.

External Links

Some of our website pages may contain external links to other websites. We cannot be held responsible for content or privacy policy of those sites.

How We Use Information

Call.com Telecom Limited uses the information we collect to operate, understand, support, and market our service.

Our Service 

We use the information we collect to operate our service, provide reporting for financial accounting and taxation liabilities, analyse how our service is used, fix and improve our service, and provide customer support.

Communications from esim.call.com 

We may use either SMS or email to advise you of our services and inform you of updates to our policies and terms. If you have opted-in, we may also provide you marketing for our services. You can change your marketing preferences  in the customer area of our website, under the account settings.

Security 

We may monitor accounts and usage for suspicious activity to provide security and safety on our service, and to prevent abuse, fraud, illegal usage, and breaches of our terms and conditions.

Transfer 

If Call.com Telecom Limited are subject to a buyout or merger, we reserve the right to transfer our responsibilities and rights under this privacy policy to the new owners.

How Long We Keep Information

We store your information until it is not needed to provide you a service, or until your account is deleted on request or through inactivity.  When information can be deleted will depend on the type of information, why it has been collected and used, and any legal or regulatory retention requirements, but in most cases personal information will be deleted or anonymised immediately.

Data Security

We take all aspects of information security seriously. We store the minimum of data necessary to provide the service to you, while complying with our legal and regulatory obligations. We apply current encryption technologies to all data held, access controls throughout all our systems, and use only trusted third party providers. To protect customer privacy, access to information by employees is restricted.

Should we have a data breach or be made aware of such at one of our third-party providers, we will notify this to the ICO within the prescribed timescales of the GDPR.

Changes to This Privacy Policy

We keep our privacy policy under regular review. This privacy notice was last updated on 22 March 2024.  When we update this policy, we will notify you if we have the information to do so.

GDPR for UK (UK GDPR) and European Region Users (GDPR)

The General Data Protection Regulation(GDPR) applies to all data we hold about our customers.

Your Rights

Customers and subscribers have clear rights under GDPR:

• The right to be informed about the personal data that is being held and processed.
• The right of access to personal data via a Subject Access Request
• The right to rectification of personal data if inaccurate, incomplete, or out of date
• The right to erasure of data where there is no lawful reason for its continued processing.
• The right to restrict processing of data where information is inaccurate or there is an objection to the lawfulness of the processing.
• The right to portability of personal data to reuse elsewhere.
• The right to object if no legitimate reason exists for the processing of data.
• The right to check or challenge automated decision making and profiling.

Please refer to the GDPR regulation or ico.org.uk for full details of these items and the conditions under which it may be appropriate to contact us or make an access request.

Our Basis for Processing Information

We collect, use, and share the information detailed above to:

• To provide our service under our Terms and Conditions.
• With your consent, which you can withdraw at any time.
• For our own legitimate interests, which is to provide a reliable, safe, and secure, legal, telecoms service to our users and partners, unless those interests are overruled by your interests or fundamental rights and freedoms for data protection.
• To comply with our legal obligations.
• To protect yours or others vital interests

Updating and Deleting Your Information

We store your information until it is not needed to provide you a service, or until your account is deleted. When the information is deleted will depend on the type of information, why it has been collected and used, and any legal or operational retention requirements.

You can delete SMS content and chat messages within the esim.call.com website. The MyAccount area of the esim.call.com website also provides you a view of the personal information we store, and the ability to update some of this information.

If you have any questions regarding your personal information or would like to exercise any of your rights under GDPR, such as accessing, updating, or deleting your data, then please contact us at esim@call.com.

Contact Information

For UK Users

For general enquires, or to have your data updated or deleted, please contact our customer support team by email at esim@call.com

If you have any questions regarding our privacy policy, or concerns over our handling of your data, then please contact Call.com Telecom’s Data Protection Officer by email at dpo@Call.com, or in writing to:

The DPO
Call.com Telecom Limited
27A Maxwell Road, Northwood,
Middlesex HA6 2XY, UK

You also have right to lodge a complaint with Call.com Telecom’s lead supervisory authority, the UK’s Information Commissioners Office (ico.org.uk).

Call.com Telecom Limited is registered with the Information Commissioners Office as a data controller.

For European Region Users

For general enquires, or to have your data updated or deleted, please contact our customer support team by email at esim@call.com

If you have any questions regarding our privacy policy, or concerns over our handling of your data, then please contact Call.com Telecom’s Data Protection Officer by email at dpo@call.com, or in writing to:

The DPO
Call.com Telecom Limited
27A Maxwell Road, Northwood,
Middlesex HA6 2XY, UK

You also have right to lodge a complaint with your local supervisory authority.

Users Outside of the European Region

If you have any enquiries, or to have your data updated or deleted, then please contact us at esim@call.com, or in writing to:

Call.com Telecom Limited, 27A Maxwell Road, Northwood, Middlesex HA6 2XY, UK

Payments

If you make payment to access paid services, we will ask for and retain certain information.  This is so we can process your payment, process refunds, and meet our obligations to provide itemised billing and invoices:

Apple Pay (iPhone):  Your payment is made directly with Apple Pay over an encrypted connection.  We receive an electronic receipt from your device on a successful payment that identifies your payment via unique tokens and includes no personal data.

Google Pay (Android): Your payment is made directly with Google Pay over an encrypted connection. We receive an electronic receipt from your device on a successful payment that identifies your payment via unique tokens and includes no personal data.

Credit/Debit card (Website payment): Your card details will be collected by our third-party payment provider Stripe.  All card information is transmitted directly between your device and Stripe using SSL secure encryption. 

In addition, we will collect the billing name and address of your card, and email address, to help decide if we are required to pay EU VAT, UK VAT, or other local taxation on your payment, and to provide you with an invoice.

Cookies 

We use cookies to improve your experience with us when visiting our website, by remembering options such as a login session token and your preferred language.  These cookies contain no personally identifiable information.

Like most websites, we also use Google Analytics to track user interaction.  We use this data to determine the number of people using our website, to better understand how they find and use our web pages, and to see their journey through our website. 

Google Analytics records data such as your geographical location, device, internet browser and operating system, and your internet connection IP address. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Your web browser allows you to delete cookies and disable them in the future. Should you delete or disable cookies, you may find that some of our services are unavailable to you.

Learn more about how we use cookies to provide you, our Services.

Communications from esim.call.com 

We may use either SMS or email  to advise you of our services and inform you of updates to our policies and terms.

If you have opted-in, we may also provide you marketing for our services. You can change your marketing preferences in the MyAccount area of our website, under the account settings.

Age of consent

You must obtain your parent's or guardian's permission before providing any personal information to Call.com Telecom Limited's website if you are under the legal age of majority in your country. If you do not, we will not accept any information from you.

Updates to our privacy notice

We might occasionally update this privacy statement to reflect, for instance, modifications to our privacy practises or for other operational, legal, or regulatory reasons. If we make significant changes to this Privacy Policy, we will notify you by posting the updated policy on this website and, if necessary, through other channels. You accept the updated policy by using this website or the support service after the changes have been posted.

Contact us.

If you have any suggestions, questions, or requests about how we use your information, please write to the address listed below. Likewise, if you want to exercise any of your rights, Customer service can be reached at esim@call.com or by mail at Call.com Telecom Limited, 27 A Maxwell Road, Northwood, Middlesex, England, HA6 2XY, England.